front-of-house

Give Claude your interviews, tickets and process notes. Get a service blueprint: each moment the customer lives and how it feels — and who, on stage and behind, makes it happen. With the worst moment, and whether anyone owns it, in plain sight.

A service blueprint of a return: the line of how the customer feels dips at «waits for news — 6 days», and under it the stage, backstage and systems

Install the skill GitHub

Examples — open a map, play a lesson, download the workbook

The lesson of «Devolução de uma compra online»: the customer at each moment, higher when they feel better

Português Devolução de uma compra onlineReturning an online purchase: six days with no news is the worst moment — and, on purpose, nobody owns it yet. Four things to look at. Map Lesson Workbook (.xlsx)File (.blueprint.yaml)

English Joining a neighbourhood gymJoining a neighbourhood gym: twenty minutes of paperwork while the class starts — with an action and an owner. Map Lesson Workbook (.xlsx)File (.blueprint.yaml)